Two easy ways to improve your single customer view

We look at some straightforward ways to create and enhance your single customer view, while…


Single customer view: Make the most of your insights

Ian Sinclair looks at some practical situations where a single view is of huge value.


Single customer view: How to choose the right approach

Before you dive in and start building your single view and the structures to support it, you must…


Single customer view: Technology on its own won’t cut it

A single view requires a Master Data Management tool, but that's not all. Find out what else you…


Single customer view: Why you need one

​All organisations need to comply with regulations and legislation, offer top-notch customer…


10 practical tips to take control of the information explosion

In this first blog in this series, we look at why every organisaiton needs to start getting its…


Take control of the information explosion (before it takes control of you)

The first of a two-part series on why you need to tackle the growing information deluge and how to…


Stop using analogies in business!

I recently found myself in a surreal discussion in which it was suggested to me that metadata was…


UX design: it’s about more than post-it notes and flashy user interfaces

A recent article in The Register highlighted a number of user experience (UX) issues that…


Three steps to Enterprise Information Management maturity

Do you find your business processes are inefficient, or you can’t offer the same level of service…


How to deliver and maintain high-quality mobile apps and services

To build great mobile apps and services, you need more than just iOS or Android developers: you…


The right way to build flexible, scalable and agile mobile services

Mobile isn’t the same as the web. You have a large degree of certainty around website experiences:…


What's in a name? How poor Data Quality can lead to catastrophic reputational damage

With 2015 still in its infancy, we’ve already seen two major UK public sector organisations paying…


The seven critical success factors for mobile apps and services

Mobile relies on a complex blend of capabilities and technologies to succeed. We reveal the key…


Mobile matters: here’s how it’ll make a difference for you

Tim Franklin explains why every organisation needs a mobile presence