IPL, supported by its subcontractor Computer Application Services (CAS), has won an important contract for the supply of a complaints and enquiries system to the Commission for Local Administration in England, otherwise known as the Local Government Ombudsman (LGO).
Operating from three administrative centres, the LGO is an independent and impartial service that investigates complaints about councils in England on such matters as housing, planning, education and social services. The purpose of the LGO's procurement is to acquire a business support system that will not only replace the current case tracking system but will also offer support to a much wider range of business processes.
Acting as prime contractor, IPL is responsible for the deployment of Workpro Complaints, part of a suite of workflow products from CAS. Initially the new complaints system will provide support for a new Access & Advice Service operating from LGO's Coventry office. Later stages of the programme will involve the replacement of the existing complaints management system and provide full support to LGO's investigations business processes.
IPL's Sales and Marketing Director Shaun Davey commented "IPL is very pleased to have been awarded this important contract by LGO. Coupled with IPL's unblemished record of delivery, CAS has an outstanding reputation with other ombudsman services throughout the UK. The IPL/CAS team is now completely committed to delivering this business critical system to LGO. The first stage of the project is due to go live on 31 March 2008."