Described by the developers as ‘the front door of eXii’, Customer Manager gives access to the wealth of information your organisation needs in order to operate. It also delivers the enhanced functionality you require to become the kind of customer-focused organisation that will dominate the financial services landscape in the future.
Offering user definable access to customer, supplier and partner data, Customer Manager is the ideal interface for your customer service agents and business management staff alike. Designed to be highly intuitive and with excellent ease-of-use characteristics, this ‘front of house’ eXii component outperforms all of its rivals.
Highly sophisticated, yet exceptionally accommodating, Customer Manager can interface with all standard legacy systems – accepting a huge variety of data input sources – and is powerful enough to cope with at least 80% of your daily customer services demands, without reference to the deeper eXii architecture.
The real beauty of Customer Manager is its ability to give you the information you need, where and when you need it – regardless of which part of your IT it emanates from. This means that customer calls can be handled by one agent, regardless of query, resulting in a more streamlined business, a faster response time, and a happier customer.
eXii brings the technology, while Customer Manager brings the facility to make this happen. Easy to use and developed with the commercial needs of the business and its customers uppermost in mind, eXii puts you back in control of your business.